Privacy Policy

This Privacy Policy describes how my-cooperative collects, uses, and discloses your personal information when you use our website. We are committed to protecting your privacy and handling your data responsibly. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

Information We Collect

We collect personal information that you provide directly to us, such as your name, email address, and vehicle details like make, model, registration, and maintenance history. Beyond that, we may gather financial data related to your vehicle expenses to power our cost of ownership calculator. We also automatically collect certain usage data, including IP addresses, browser types, and interaction patterns with our service, to enhance your user experience.

Use of Data

The data we collect is primarily used to provide, maintain, and improve our services, including personalizing your vehicle maintenance schedule and calculating your cost of ownership. We use your information to communicate with you regarding service updates, security alerts, and support messages. Plus, aggregated and anonymized data helps us analyze service usage trends and develop new features for our user community.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by the nature of the data and the specific services you use. Upon cessation of service or your request for deletion, we will securely dispose of your data, unless legal obligations necessitate longer retention.

Transfer of Data

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in New Zealand. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. This includes ensuring adequate safeguards are in place for any international data transfers.

Security of Data

The security of your data is paramount to us, and we implement a variety of security measures to maintain the safety of your personal information. We employ administrative, technical, and physical safeguards designed to protect against unauthorized access, use, alteration, and disclosure of data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

As a user, you have certain rights regarding your personal data under New Zealand law. You have the right to access the personal information we hold about you and to request corrections to any inaccurate data. You may also request the deletion of your personal data, subject to certain legal exceptions. Please contact us using the details provided if you wish to exercise any of these rights or have concerns about your privacy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

Email: support@my-cooperative.com

Address: Plimmer Towers 2-6 Gilmer Terrace, Wellington Central, Wellington, New Zealand